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Enroll

FAQs

Questions About
the Update?

Simply submit your questions, and we’ll do our best to address them promptly and thoroughly.

MbrAssist@SunCommunityFCU.org

Main Phone

(760) 337-4200
(800) 404-3323

Enrollment & Platform Changes FAQs

Why is the Online Banking platform changing?

We're always looking to improve your experience, so we're introducing amazing new features, a fresh look, and powerful tools designed to make your banking more accessible and enjoyable.

Do I need to update the app or download a new one?

No need to download a new app! Everything will be seamlessly updated within the current app. Get ready for a smoother, more feature-rich platform without any extra steps.

Do I need to re-enroll?

Yes, you'll need to re-enroll with a new username and password using your member number and some personal info. Don't worry—we've got detailed guides, helpful videos, and friendly staff ready to assist you every step of the way.

What can I do to prepare for this exciting change?

To prepare, make sure your contact information is up to date and keep your member number handy. You may request your member number at your local branch or view it by downloading your statement. These steps are essential for enrolling in the new platform and ensure a smooth transition so you can enjoy all the new features!

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How long do I have to re-enroll?

You can re-enroll at your convenience, but for the best experience, we recommend doing it within the first six months to start enjoying all the new features right away.

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Do I need to re-enable my face authentication?

Yes, for security purposes, you will need to re-enable your face authentication within your mobile app. You can easily set this up within the settings page of your mobile app.

Will there be downtime when switching to the new platform?

Our online banking and all other features will be available and ready for use. However, please note that Zelle will be temporarily unavailable a day prior to our live date.

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What happens if I have multiple users on my account?

Each user on your account will need to enroll separately. This includes joint account holders, co-signers, and any other authorized users. By registering individually, everyone can enjoy personalized access and all the great features the new platform offers!

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What should I do if I can't log in to the new online banking?

If you need help logging in, first double-check your username and password. Be sure to check out our handy guides and how-to videos. If you continue to experience issues logging in, our contact center team is available during business hours to get you back on track.

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Will minors have access to the new online banking?

Yes, teenagers aged 13 to 17 will have access, with features tailored to their needs. While kids under 13 won't be able to enroll, this ensures a safe and appropriate banking experience for everyone.

Will my account history and transaction details be transferred?

Absolutely! All your account history and transaction details will be seamlessly transferred to the new platform. You'll have everything you need, just like before—now with a better user experience.

In-App Features FAQs

Can I still use Zelle?

Absolutely! Zelle, along with your contact list and all its features, will transition seamlessly to the new online banking platform. No need to re-enroll; you can send and receive money effortlessly. Enjoy the convenience and stay connected easily!

Can I manage my bill payments through the new online banking? What will happen to my recurring Bill Pay payments?

Yes, you can still manage your Bill Pay payments through the new online banking. All your recurring Bill Pay payments will transfer on the scheduled dates if they've been active in the past six months. This way, you can continue managing your finances without missing a beat, enjoying the same convenience and control!

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What will happen to my recurring external or internal transfers?

Your recurring internal and external transfers will move to the new system. Once logged in, you can manage and modify them as needed. This way, you'll maintain complete control and flexibility over your finances, ensuring a smooth and hassle-free transition!

What about my linked external account?

You will need to re-link your external account. We invite you to use Plaid, a new and quicker external account linking feature offered in our new online banking. You may also link your external account with your routing and account number after verification has been completed.

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Can I deposit checks using the new mobile app?

Yes, you can still deposit checks using the new mobile app. This convenient feature will continue to manage your finances, allowing you to handle deposits from your phone quickly and efficiently.

Can I set up alerts and notifications in the new online banking?

Yes, the new online banking lets you customize alerts and set up push notifications within the app to stay informed about account activities effortlessly. Customize your notifications to fit your lifestyle and maintain control easily!

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Will I see my E-statements in the new online banking, including past ones?

Yes, You will see up to three years of statement history Managing and reviewing your E-statements will remain straightforward and convenient!

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What should I do if I encounter any inconsistency?

Contact us via the app, phone, or visit your local branch during business hours. Our team is ready to resolve inconsistencies and ensure your account's accuracy. You may contact us as (760)337-4200 or email us at mbrassist@suncommunityfcu.org.Your peace of mind is our top priority, and we're dedicated to quick, efficient resolutions.

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Are there any transaction limits within the new online banking?

For security reasons, the new online banking will have limits based on transaction types, including daily caps, per-transaction restrictions, and monthly maximums. This keeps your account safe while offering flexibility. If you have questions, our support team is here to help!

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What other amazing features will be available within the new online banking?

We are excited to bring you a range of features that include, wire request transactions, card controls, direct deposit switch, added security controls, account linking with Plaid, credit monitoring for our Platinum Credit Cardholders and much more!

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Business Banking FAQs

Why is the Online Banking platform changing?

We're always looking to improve your experience, so we're introducing amazing new business features, a fresh look, and powerful tools designed to make your business banking more accessible and enjoyable.

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What can I do to prepare for this exciting change?

To prepare, make sure your business contact information is up to date and keep your business member number handy. You may request your business member number at your local branch or view it by downloading your statement. These steps are essential for enrolling in the new platform and ensure a smooth transition so you can enjoy all the new features!

‍

Do I need to update the app or download a new one?

No need to download a new app! Everything will be seamlessly updated within the current app depending on your app update settings. Get ready for a smoother, more business feature-rich platform without any extra steps.

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Do I need to re-enroll?

Yes, you'll need to re-enroll your business with a new username and password using your business member number and some business info. No need to submit a Business Online Banking enrollment form. Don't worry—we've got detailed guides, helpful videos, and friendly staff ready to assist you every step of the way.

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How long do I have to re-enroll?

You can re-enroll at your convenience, but for the best experience, we recommend enrolling right away to start enjoying all the new business features.

As an authorized signer, will I be able to view my business accounts and personal accounts?

Yes! As an authorized signer you will now be able to view and transaction both your personal accounts and business accounts where you are listed as an authorized signer.

What happens if I have multiple authorized signers on my account?

Each authorized signer on your account may enroll separately and will have limited access to our great business features via their personal user. To maximize the business features, we recommend having an authorized signer enroll the business.

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What is Sub User Access?

Sub Users Access allows you to grant access to non-authorized signers, such as employees, CPA’s or other trusted parties, to your business accounts. You can set restrictions on their access, including transaction limits, and viewing permissions. This feature provides flexibility and security in managing who can interact with your accounts.

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Will existing Sub Users continue to have access?

Unlike authorized signers, sub users cannot self-enroll. You will need to create users for any existing sub users via our new online banking, no need to submit a Business Online Banking Enrollment form.

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What should I do if I can't log in after I enroll to the new online banking?

If you need help logging in, first double-check your username and password. Be sure to check out our handy guides and how-to videos. If you continue to experience issues logging in, our contact center team, your personal or relationship banker is available during business hours to get you back on track.

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Will there be downtime when switching to the new online banking platform?

There will be no downtime for our Business Members during this transition.

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Will I have the same features on my personal online banking user than those offered to business online banking users?

Business Online banking users will be able to enjoy features tailored for your business needs that are only suitable for business members.

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Will my business account history and transaction details be transferred?

Absolutely! All your business account history and transaction details will be seamlessly transferred to the new platform. You'll have everything you need, just like before—now with better business user experience.

‍

What will happen to my recurring internal transfers?

Your recurring internal transfers will move to the new system. Once logged in, you can manage and modify them as needed. This way, you'll maintain complete control and flexibility over your business finances, ensuring a smooth and hassle-free transition!

‍

Can I deposit checks using the new mobile app?

Yes, this convenient feature will continue to manage your business finances, allowing you to handle deposits from your phone quickly and efficiently.

‍

Can I set up alerts and notifications in the new online banking?

‍

Will I see my E-statements in the new online banking, including past ones?

Yes, you will see up to three years of statement history. Managing and reviewing your E-statements will remain straightforward and convenient!

‍

What should I do if I encounter any inconsistency?

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Are there any transaction business limits within the new online banking?

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What amazing business features will be available within the new online banking?

We are excited to bring you a range of business features, including Business Wire requests, card controls, Business Bill Pay, Business ACH transfers, QuickBooks Compatibility, Sub-User Access Control, Radiant Rewards for our Business Credit Card holders, and more!

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Online & Mobile Banking Upgrade

Latest news & Information

Our Online Banking & Mobile App are getting an exciting makeover.

NOw here - August 19, 2024!

ONLINE BANKING TUTORIAL VIDEOS

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